Privacy Policy

Skin Elements Privacy Policy

Protecting your privacy

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Purchase history (for example, products, treatments and gift vouchers)
  • Medical history (for example, historical and current medicine, conditions and previous surgery)
  • Appointment history (for example, areas treated, equipment settings, techniques and pressures)
  • Lifestyle information (for example, exercise, sporting interests, nutritional and recent or planned sun exposure)

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide you with personalised treatments, products and advice
  • To provide treatments, products and advice that are suitable for you
  • To provide treatments, products and advice that are safe for you
  • To contact you regarding your treatment (for example, appointment reminders, requests to review us)
  • To send you marketing-related information (for example, offers, news and updates)

We use the information that you have given us in order to give the best possible and safest treatment, experience and advice we can.

We may share this information with treatment specialists who perform treatments and offer advice at Skin Elements. These include but are not limited to: injectables’ doctor or nurse, nutritional therapist, semi-permanent makeup specialist, and lash and brow specialist.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting hello@skinelements.co.uk
  • We have contractual obligations.
  • We have legal obligations.
  • We have a vital interest.

How we store your personal information

Your information is securely stored on our computer system managed by Phorest Salon Software and/or a lockable filing cabinet within the office located at the clinic.

We keep client records for 10 years from the last appointment. We will then dispose of your information by secure shredding of paper records and secure deletion of computer records.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at email hello@skinelements.co.uk, telephone 020 8500 8070 or our postal address Skin Elements, 163 Manor Road, Chigwell, Essex, IG7 5QA if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing hello@skinelements.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Related Information

Our Cookie Policy